FAQs about Our Store
1. What is Tea Amour LLC?
Tea Amour is an e-commerce store that sells organic loose leaf tea and accessories.
2. How long does it take for my product to ship once purchased?
Items are generally shipped within 3-5 business days via UPS.
3. What payment methods do we accept?
Tea Amour accepts VISA, MasterCard, Discover, AMEX, Apple Pay, Google Pay, ShopPay, PayPal, and Afterpay
4. Is this store really open 24/7?
Yes! Since our store is strictly online you can place an order whenever you want. Our customer service hours are not 24/7 but if you reach out to us we will contact you back within 24-48 hours.
5. Does this store ship internationally?
At this time international shipping is only offered for special event orders and customers with an APO or FPO military base address.
6. Does this store accept returns?
Unfortunately since we sell food items/accessories we can not accept returned products whether they are opened or not. If you are unsatisfied with your purchase, please contact us so that we can try to resolve your issue.
7. How secure is your web store?
Every Shopify store includes a free 256-bit SSL certificate. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. For more information click here.
8. What kinds of health and safety protocols does your staff take while working?
Our staff wears face mask, hair coverings (caps or nets), and hand gloves when packaging orders.
9. Does your store accept C.O.D/cash on delivery and/or checks?
At this time Tea Amour LLC does not accept cash or check payments for individual retail orders. As an alternative we do accept payments via CashApp at $teaamour. If you would like to place an order and pay via CashApp please contact us for additional details.
10. I have additional questions about the use of your website and rules, can you answer them?